Refund Policy

We hope you love your order from Burgess of Athlone. If for any reason you would like to return an item, we are happy to offer refund or exchange within 14 days receipt of your order. The item(s) must be in new, unused condition, tags attached & in original packaging. We do not accept returns if we suspect that any item(s) have been used, worn, soiled, damaged or smell of smoke/ any other odour. You will need to include your order reference.

For health & hygiene we do not offer exchange/refund on the following products once the original packaging has been opened: Lingerie, shape wear, hosiery & swimwear Quilts, duvets & pillows Hats & hair accessories

This policy does not affect your statutory rights or your right to cancel orders under consumer protection.

After your return has been processed you will be refunded the amount due via the original payment method, excluding original postage charge. If you have not received the money into your account after 10 working days, contact us 0906472005  or onlinesales@burgessofathlone.ie